Last Updated: April 19, 2024

Welcome to Urban Escape. We respect your privacy and are committed to protecting your personal information. This privacy policy outlines our practices concerning the collection, use, and disclosure of your information through the use of our website, services, and applications (collectively, the “Services”). By accessing or using our Services, you agree to this privacy policy.

Information Collection

When you interact with us, we collect information that alone or in combination with other data could be used to identify you (Personal Information). Personal Information we collect includes:

    • Contact Information: Your name, address, phone number, email address, and other similar information.

    • Financial Information: Credit card numbers or other payment-related information.

    • Identification Information: Passport numbers, driver’s license numbers, or similar national identifiers as required for processing bookings or meeting legal obligations.

    • Other Information You Provide: Feedback, comments, or other messages you send us.

Information Use

We use your Personal Information for various purposes:

    • To fulfill our agreement with you and provide you with our Services.

    • To communicate with you about your account or transactions with us.

    • To provide necessary customer support.

    • To undertake necessary security and identity verification checks.

    • To comply with applicable legal obligations, including requests from law enforcement or other governmental entities.

    • To enhance and improve our Services, such as through research and data analysis.

Information Sharing

We do not sell, rent, or lease your Personal Information to third parties. Your Personal Information may be shared with third parties in the following ways:

    • Service Providers: We may share your information with third-party service providers that perform services and functions on our behalf to support our interactions with you.

    • Business Transfers: In the case of a sale, merger, consolidation, or acquisition of all or a portion of our business by another company, your Personal Information might be among the transferred assets.

    • Legal Compliance and Security: It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for us to disclose your Personal Information.

Your Rights

You have certain rights regarding the Personal Information we maintain about you. These rights include the ability to:

    • Request access to the Personal Information we hold about you.

    • Request that we correct, amend, delete, or block the Personal Information provided to us.

    • Opt-out of receiving marketing messages, promotions, or other targeted content.

Security

We implement reasonable security measures to protect the security of your Personal Information both online and offline. However, no system is entirely secure, and we cannot guarantee the security of your information.

Changes to This Policy

We may update this privacy policy periodically. The date at the top of the Privacy Policy reflects the last update. Changes to this privacy policy will become effective when posted.